House Rules

House Rules KunstHausWien

Dear visitors, welcome to KunstHausWien - a place where art and nature come together. We appreciate your interest and wish you an inspiring stay surrounded by creativity, ecology and lively ideas. In order to ensure that all guests can enjoy the house and its special features undisturbed, we ask you to observe the following instructions:

A house full of life and responsibility

Our house rules are designed to create an atmosphere of peace and mindfulness, to preserve works of art and architecture, and to ensure the safety of all. By entering the museum, you acknowledge these rules and all measures taken to protect visitors, staff and exhibits.

Opening Hours & Admission

Current admission prices and opening hours are available from the Museum ticket office. The ticket is valid for a single visit and is not transferable. The ticket must be shown on request. Once you have entered the museum, the ticket is non-refundable. We regret that no refunds are available for non-attendance or missed guided tours. During construction and dismantling periods, access to the exhibition rooms may be restricted.

Please purchase your ticket by 17:30 at the latest.

For your and our safety

Eating and drinking is only permitted in the foyer and outdoor area/courtyard.

Telephones and smoking are prohibited in all indoor areas except the catering area.

Large bags, rucksacks, umbrellas and rainwear must be deposited in the cloakroom lockers. The Museum accepts no liability for items left in cloakrooms or lockers.

We regret that we are unable to store suitcases due to lack of space.

Cloakroom tokens must be returned to the ticket office after use.

Animals of any kind are not allowed. Exceptions are service and therapy dogs on a lead. Proper identification must be shown at the ticket desk before entering the museum.

Bicycles, scooters, etc. are not allowed inside the museum. There are barriers in front of the museum for this purpose.

It is forbidden to bring weapons or other dangerous substances into the Museum. Our security staff are authorised to check bags and items brought into the Museum for your safety and the safety of our works of art.

Our visitor services are here to help you. If you feel uncomfortable or need assistance, please speak to one of our staff. We will be happy to assist you!

Children, nature and art

Children under the age of 14 must be accompanied by an adult when visiting our exhibitions. Age restrictions may apply for individual exhibitions. Information is available at the ticket desk.

Teachers, group leaders and accompanying adults are responsible for the children and young people in their care and must accompany their groups through the museum and ensure that the group complies with the museum rules.

Photography and filming are permitted in the galleries only for private, non-commercial purposes and without flash, tripod or selfie stick, provided that the safety of the artworks and the privacy of other visitors are respected.

Taking photographs of other visitors, particularly children or groups of children, is not permitted. In the interests of respectful interaction, please take this into account.

By purchasing an admission ticket, you agree that any photographs or video recordings made during your visit in which you may be visible may be used for public relations purposes by KunstHausWien. If you do not agree to this, please inform the museum staff - we will of course respect your decision.

Please walk carefully through the building

It is forbidden to touch works of art and architectural models, except where specifically marked.

Our rooms should be left as clean and tidy as when you entered them.

The audio guides are a wonderful aid - please keep the volume low so as not to disturb other visitors.

Visitor cloakrooms are for use during opening hours only. It is not permitted to take the cloakroom keys to the lockers outside the building.

When visiting in groups, group leaders are instructed to stay with their group and keep them together. A guided tour of the exhibition may be cancelled by the guide if the house rules are not observed. In this case there is no right to a refund.

A house that lives

Be inspired by the greenery of the garden, the trees and the uneven ground - they are more than decoration, they are part of Hundertwasser's vision of a harmonious coexistence between man and nature. Please be aware of the uneven ground when entering, as it can be a tripping hazard.

Sustainable travel KunstHausWien welcomes environmentally friendly travel - on foot, by bike or by public transport.

The museum is barrier-free. Our team is happy to accompany visitors who need a lift to the exhibition levels. Please contact the museum staff for assistance.

Safety and responsibility in an emergency

In the event of an alarm, please follow the instructions of our guards and security staff immediately. In the event of non-compliance, we reserve the right to prohibit further visits without refund.

Emergency exits should only be used in the event of an emergency. Traffic and escape routes and exits must be kept clear.

Access to all areas outside the exhibition halls is only permitted by appointment, on official business and accompanied by Museum staff.

Lost property may be handed in at the Museum ticket office. Items not collected will be handed over to the Lost Property Office.

For the protection of visitors, staff and works of art, the entire museum area is under video surveillance. CCTV footage may be made available to the relevant authorities at their request.

Please note: Anyone who causes damage by disregarding the house rules will be held liable.

In the event of gross misconduct or repeated breaches of the House Rules, the Museum reserves the right to expel or refuse entry to any person. In such cases there is no entitlement to a refund.